ReEngage
Listening to employees helps craft a differentiated employee experience.
Design Group is our proprietary technique for listening to and connecting with employees. It is based on the Design Thinking methodology and the "Whole Person" concept which goes deep into an employee's mind to understand the rational and emotional reasons why they connect with an organisation or disconnect from it.
Engaging and connecting with employees is essential as workforce models change, the half-life of skills shorten, and employee expectations shift. The traditional employer-employee "deal" is also changing.
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Technology enhances employee experience. Working with our technology partner, we assist in implementing AI-powered tools to automate routine and mundane tasks. This includes implementing Chat and Voice BOTS, creating personalised learning paths, connecting employees to company-approved counsellors etc.
Our Approach to Employee Experience
We’re all trying to figure out what people want. They want something different. And we think choice equates to happiness, happiness equates to better work, and that that phenomena is not going away.
- Tim Ryan, U.S. chair, PwC
A distinctive Employee Experience (Ex) is crucial for employee retention.
It often includes:
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Quality of leadership
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Job content
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Personal development
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Recognition for work
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Quality of colleagues
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Delegation of authority
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Personal latitude
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Accountability to produce results
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Reasonable pay
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Against this backdrop, we help our clients design distinctive experiences. Delivering a differentiated employee experience requires a proactive, less precedent-driven HR function.
Our solutions often balance the tech touch and the human touch. Oftentimes, the problem definition is human-centric, but the solution involves technology and a range of OD interventions.
Delivering a consistent employee experience across the organisation requires an organisation design approach.
Typical questions our clients ask us:
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How do I connect with employees to gather meaningful feedback in a fun way? My employees are tired of surveys.
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Where can I use AI to enhance an employee's experience across the employee's life cycle, from hiring to retirement?
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How can we deliver a consistent employee experience across a geographically dispersed organisation?
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How can we delve deeper to ascertain what really matters to employees at each career stage?
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My workforce model has changed. How can I tailor the Employee Experience to different employee segments?
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How do I refine the Employee Experience to address the issues that we are currently facing?
4 practical steps to create differentiated Employee Ex using our proprietary 'Design Group' methodology
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Conduct Design Groups to Gather Meaningful Employee Feedback
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Ideate HR and Technology Interventions
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Identify Rational and Emotional Reasons for Employees to Join, Stay or Potentially Leave the Organisation
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Deliver Differentiated Experience.